Barre Army Navy Store Help Desk

  1. Shipping (Schedule, Tracking, Rates, Locations, APO/FPO)
  2. Order Processing
  3. International Orders
  4. Payment Options
  5. Purchase Orders
  6. Quotes
  7. Backorders
  8. Returns, Exchanges, and Damaged Goods
  9. Size Charts
  10. Footwear Purchases and Exchanges
  11. Sales Tax
  12. Security/Privacy Policy

When Do We Ship:
We ship Monday through Friday except on major holidays.

Tracking Orders:
After your order is shipped you will be emailed a tracking number which can then be entered into the UPS website under 'Tracking'. If you do not get an email often our emails end up in your spam filter.

Shipping Times:
We try to ship all orders within Three to Four working days if humanly possible. Some items and situations may delay shipping longer for example Alpha Jackets, Sterlingwear Pea coats and US made Field Gear and is noted in the item. If the item you ordered is out or delayed we'll try to let you know as soon as possible. On average 25% of all orders go out the same day or the next business day. 25% go out within 2 days, 25% within 3 days and the remaining 25% in 4-6 days if there are no delays or backorder issues. Please Plan accordingly. It helps us if you tell us how soon you need the merchandise (in the comments section).

We also have a new priority shipping fee that we use to cover the manufacturers fees and it allows us in many case to ship your order 1-3 days sooner than normal. 

Shipping Rates:
Our shipping cost is done per order depending on weight and method of shipping. Enter the item in a cart and then simply add your zip and you can see days in transit. Please note this is days in transit only!

It is the customers responsibility to make sure the shipping address entered on your order is correct (including, but not limited to, apartment/suite #, street,Business Name etc.)  If the address is not entered correctly and the package ships without notification of errors, you the customer will incur ANY and ALL additional charges made by our carrier to correct the address for delivery. We may notify you by email at the time additional charges are made to your credit card account.

It is left to the UPS driver discretion as to whether or not they will leave a package at a location - we will not ask a driver to do so. This may include a signature required if decided by the driver.

 *UPS/VTARMYNAVY.com shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God;  insufficient information provided by a customer.

Where Do We Ship:
We ship within the Continental United States via UPS. For Alaska, Hawaii and Puerto Rico we ship via Priority Mail.  Military orders to APO or FPO addresses will be shipped USPS . All packages are insured. UPS will not deliver to P.O. Box addresses therefore we cannot ship to them

We will Ship to International Addresses by USPS by payment made by Wire Transfer or Bank Transfer only, Please See International Shipping for more information.

 

APO/FPO Shipping:
When filling out the information for your order, you must enter in the "Address" field your unit number and box number; for ships enter ships name and hull number; for Air Force enter PSC number and the box number. In the "Address Line 2" you can enter optional military command or organization name (ex. USAG J or 2/566 Postal Co.) In the "City" field enter APO or FPO, etc. On the "State" line, select one of the following: AE- Armed Forces Europe, Middle East, Africa and Canada; AA- Armed Forces Americas; AP- Armed Forces Pacific. On the "Zip Code" line, enter the 5-digit ZIP code for the military unit. On the "Country" line, use the default choice of USA. Please use a phone number of someone in the states in case we need to contact them and also a workable email address to contact you.

Order Processing:
You may order from us online, by telephone, by fax, or by mail (send us your printed order with a check, money order.Orders are processed between the hours of 8 am and 5:00pm EST, Monday thru Friday unless otherwise noted. We are closed on Saturday and  Sundays and there is no shipping on major holidays .You can cancel an order at any time prior to it being shipped. We reserve the right to cancel orders that are pending a response for an outstanding length of time or appear suspicious in any way. Any mis-information on an order may prolong processing time if we can not reach the customer to proper information.

International Orders: We will accept International Orders by Email only. We can not estimate shipping charges on our website at this time. Please email us your item choices including Color , size and quantity. We will send you a shipping quote and if agreed we will send you an invoice and Wire or Transfer Directions. We will NOT accept international Credit cards. Payment Must be made by Western Union or bank Transfer only.

Payment Options:
Payment can be made with US credit cards, debit cards or personal money  orders in U.S. funds. The following credit cards are accepted; VISA, Mastercard, Discover and American Express. Ship to address must be the same as the bill to address as stated in the customer credit contracts. With all credit cards we require that the billing address and CVV number match the one listed for the credit card you are using. This is a security measure to help prevent fraud for both you and our company. If the billing address entered on the order does not match the address on file with your bank, your order will not be accepted. You may ship to an address other than your bill to address as long as you have authorized with Barre Army Navy, this policy is in effect to avoid fraudulent charges. We reserve the right to cancel any order.

Purchase Orders:  Barre Army Navy Will only accept Purchase Orders from Government , Public Schools and Municipality's. We do not Accept Purchase orders for private Company's. Purchase Orders can be Faxed to 802-476-3568 . Please be sure to include Shipping Costs on all Purchase Orders. You can either find the shipping amount on our website by entering your zip code in our shipping cart with your items, or call/email us for a shipping quote. We will not Process any Purchase Orders until we have an authorized fax with the correct total quoted. Purchase Order Payments are due within 30 Days of the Merchandise Ship date . Interest and or legal fee's may be applied if the invoice is not paid within the 30 day period.

Quotes:   We prefer Quote requests to be made by email or fax. Barre Army Navy will respond as soon as possible , typically within 24 hours. A quote request is just that and Barre Army Navy will not process or ship until a formal order has been made .If you decide to place an order based on a quote, please contact us with your quote #.

Backorders:
In the event where a color, size or item may be temporarily unavailable or on backorder we will contact you with a time line for its arrival and let you decide on waiting or canceling the order.

Returns, Exchanges and Damaged Goods:

We accept any unused returns for refund for 60 days except cloth, fabric, camo netting or mosquito netting that is cut to size. We charge a restocking fee of 15% for returned items (unless it is an exchange then there is no restocking fee). If you keep some items and return some you will be charged a restocking fee on the items returned.

All Items cut to size (includes camo netting, camo cloth and mosquito netting products) all sales are final we will not accept returns.

Any items sent back after 60 days all returns will be for store credit only.

We will not refund the shipping costs to you or the shipping costs for you to return the item to us. This return policy is only for items that are returned in unused condition (Any used items will be evaluated on a case by case basis).

The RA number for returns and exchanges is the order number -- please call or email if you can not find it.


Exchanges-We will charge you a second return shipping charge to get the item(s) to you. You will also have to pay for the shipping of the items back to us. There will be no 15% re-stocking fee as long as it is an even exchange.


Time limit for returns for refund effective is 60 days from the date of purchase. We will accept no returns for refund over that time limit. We will do exchanges on unused merchandise with proper documentation only.

Ship Exchanges or Returns to:

Barre Army Navy Store

955 North Main Street

Barre, VT 05641

Size Charts

Barre Army Navy will supply when available size charts from our manufacturer/vendors. These charts are general guidelines and Barre Army Navy can not guarantee a perfect fit for everyone. If you believe your item is not to the chart specifications, please be aware that we will require you to ship the item back to us so that we can compare the item to the size chart. If incorrect we will refund your shipping charge to send the item back to us.

Footwear Purchases and Return Policy:
In order for you to be satisfied with your new footwear, we ask that you do the following: Be sure of the fit. When you receive the footwear, try it on indoors and wear it around for a few hours on a clean surface. This will allow your feet to adjust to the boot/shoe. Make sure you are wearing the proper sock. If there is definite discomfort, send them back within 30 days for exchange or credit. Do not wear the new footwear outside unless you are completely satisfied. Soiled or damaged footwear will not be accepted for replacement or refund. NO EXCEPTIONS!

All footwear is guaranteed to be free of defects in materials and workmanship unless otherwise noted. In the event of a problem, we will repair, replace or make proper adjustments according to either the manufacturer's policies and ours. Normal wear and tear excluded.

Sales Tax:
At this time sales tax is added only to orders delivered within the State of Vermont .

 

Security/Privacy Policy:

We do not sell or share personal or sale information with any outside organizations. All information is used to contact you concerning you purchase. We also email weekly offers which you can decline to receive or opt out of.

This policy is updated as of January 4, 2011

Contact Us:

Please send us your inquiries by clicking the link below, and we'll respond as soon as possible.

Click Here to Contact Us

 
About Us | Contact | Shipping Policy | Return Policy | Privacy Policy
Barre Army Navy Store 955 North Main Street Barre, VT 05641
phone 1-800-448-7965 • fax 1-802-476-3568
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